Shippin policy shapes
Our goal is to ensure a smooth and hassle-free shipping process for your convenience and satisfaction. Below you will find the details of our shipping process.
We offer Free Shipping to all customers in the UK!
Shipping estimates:
Processing time: Orders are processed within 1 to 2 business days, Monday through Friday.
Processing deadline: We process orders daily until 22:00 (GMT) Greenwich Mean Time (London)
Weekend orders: Orders placed on weekends will be processed the next business day.
Estimated delivery time, once dispatched: 5 to 9 business days.
Business days: Shipments take place from Monday to Friday.
Notes: Delivery times are estimates and may vary due to external factors such as destination, weather conditions and transportation issues.
Tracking your order
Tracking Information: After the purchase, you will receive an email with the tracking information, including the name of the shipping company and the tracking number.
Track your order: You can track your order through our website. Simply enter your tracking number on our tracking portal to check the status of your order.
Questions: Our customer care team is ready to help you with any questions you may have about tracking your order.
Missing item procedure
To report missing items: Please contact our customer care team via support@wearshapes.com within 7 days of receiving your package.
Solution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.
Cancellation policy
Customers can cancel their order within 60 minutes of placing it. After 60 minutes, the order will be processed and prepared for shipment, and cancellation is no longer possible. If you wish to cancel your order, please do so within this time frame by contacting our customer care team support@wearshapes.com.
Incorrect address details
It is the customer's responsibility to ensure that the shipping information is correct and complete when placing an order. We are not liable for lost or delayed packages due to incorrectly entered address details. In the event that a delivery cannot be completed due to incorrect address details, the shipping costs incurred by us will be deducted from the amount to be refunded. In addition, an administration fee of up to £10 may be charged for the processing of the refund. If you, as a customer, choose to have your order reshipped after providing the correct address details, you will be responsible for the shipping costs and any administration fees that apply for resending the order.
Contact us
We strive for optimal customer satisfaction. Feel free to contact our customer care team using the contact details below or by filling out the contact form. Your feedback is very valuable to us. We aim to respond within 12 hours.
shapes
Beauty comes in different shapes - Embrace yours!
Email: support@wearshapes.com
Customer Care Opening Hours: Monday to Friday - 8:00 a.m. to 6:00 p.m.