Return policy shapes
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may request a return within 30 days after receiving your order.
To inform us about your return intent, please reach out to our customer care team via support@wearshapes.com with your order number and a detailed reason for the return.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item (size/color), so that we can evaluate the issue and offer you a fitting solution.
Exceptions / non-returnable items
For all returns, please ensure the following conditions are met:
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Unworn and Unwashed: Items must be in the same condition you received them. We cannot accept items that have been worn, washed, or altered.
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Original Packaging: Please return the item in its original packaging.
- Free of Damage: Items must show no signs of wear or damage, unless the product arrived damaged.
- Special One-Time Exception: In certain cases, we may choose to send you a replacement item without requiring the original item to be returned. If you are not satisfied with the replacement item, you must return both the original and the replacement items to qualify for a refund. This is a one-time exception and subsequent replacements will not be provided without a return.
Return process
To return an item, please request a return by reaching out to us by e-mail via support@wearshapes.com. After receiving confirmation of return, place the item securely in its original packaging with the return form provided, then mail your return to the following address:
shapes
Landdrostdreef 124
1315SK Almere, Flevoland
The Netherlands
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we’ve approved your return, please contact us at support@wearshapes.com. We do not charge restocking fees.
Cancellation Policy
Customers can cancel their order within 60 minutes of placing it. After 60 minutes, the order will be processed and prepared for shipment, and cancellation is no longer possible. If you wish to cancel your order, please do so within this time frame by contacting our customer care team support@wearshapes.com.
Contact us
We strive for optimal customer satisfaction. Feel free to contact our customer care team using the contact details below or by filling out the contact form. Your feedback is very valuable to us. We aim to respond within 12 hours.
shapes
Beauty comes in different shapes - Embrace yours!
Email: support@wearshapes.com
Customer Care Opening Hours: Monday to Friday - 8:00 a.m. to 6:00 p.m.